Refunds for services provided by Olive Academy are subject to specific conditions. Approved refunds will exclude taxes, value-added tax (VAT), credit or debit card fees, and currency conversion rates for payments made in GBP, AED, USD, ZAR, or any other currency processed through our designated payment processor, Stripe. Account statements may reflect charges as OLIVE-AC or OLIVEAC on user bank statements.
Olive Academy exclusively accepts payments through secure online methods facilitated by a trusted third-party payment service provider. We do not accept cash payments or transactions involving cryptocurrency. Any attempt by parents or users to unilaterally seek a refund or initiate a chargeback directly through their respective financial institution or Stripe, without prior communication and resolution with Olive Academy, will result in immediate suspension of account access. Such actions are considered fraudulent, leading to the suspension of services for associated users, including children registered under the account.
Olive Academy places utmost importance on the security and integrity of payment transactions. As part of our commitment to maintaining a secure environment, we reserve the right to conduct random Know Your Customer (KYC) checks. These checks may involve requesting recent bank statements, proof of address, and documentation confirming consent for children associated with the account. Compliance with these verification checks is mandatory as part of our ongoing efforts to authenticate user identity and prevent fraudulent activities.
For any inquiries related to payments, including disputes, refund requests, or clarification of charges, we strongly encourage users to engage directly with Olive Academy at support@oliveacademy.net prior to initiating any dispute or refund process with their banking institution or payment processor. This policy serves as a means to safeguard the interests of both Olive Academy and its users. It outlines the conditions for refunds, underscores the necessity of prior communication for dispute resolution, and emphasizes our commitment to maintaining a secure payment environment.
This policy constitutes a binding agreement between Olive Academy and its users and is subject to periodic updates or modifications in accordance with applicable laws and business requirements.